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Elevate The Shopping Experience With Seamless Communications
Retailers are under greater pressure than ever. They must do more with less on tight margins while they evolve their technologies. Their staff must be well-informed and well-coordinated in their stores, armed with the right information to satisfy customers.
Whether it’s a question about a product or a request for a different size, shoppers expect retail associates to be empowered with accurate answers and attentive service. Above all, stores need better technologies to deliver a seamless experience for shoppers to keep them coming back.
When retailers create an engaging experience, they turn interactions into transactions and occasional buyers into loyal brand advocates.
Connect Staff To The Right Communications For Real-Time Information
When retailers equip their stores with the right communications technology, they create a real-time flow of information between associates and managers. Rather than leaving a customer’s side to search for inventory, staff can get the answers they need quickly and easily on the spot. If a spill occurs in an aisle, instead of broadcasting over an intercom or physically tracking down help, the right staff member can be alerted discreetly to resolve the problem.
By connecting employees throughout their establishment, retailers improve the quality of the experience and customer service while boosting sales. Shoppers agree – nearly 50 percent say technology enabled associates to improve their experience. Today’s consumers have many choices when purchasing goods and services. This competition drives retailers to ensure that customers are satisfied with their buying experience the minute they walk through the door.
Staff Communications And Management
Respond to customers quickly, create cohesive teams, check inventories instantly and accelerate re-stocking with seamless connectivity. When staff and sales associates are empowered and informed, you elevate service to a higher level. Supervisors equipped with the right technology can manage employees and operations more efficiently. Store managers can access the real-time information they need to ensure customers are attended to and requests are met. Lightweight, discreet communication solutions that fit your environment and employees make the difference between seamless service and dissatisfied customers.
Warehouse And Distribution
You can run warehouse operations safely and seamlessly while meeting the most demanding deadlines with a communication solution adapted to your needs. Motorola Solutions’ next-generation solutions connect workers clearly and safely, even in the loudest places. High-performing digital radios and accessories eliminate noise in the background and automatically adjust volume to match noise levels. When talking is not feasible, teams can communicate safely with text messaging. Now you can create an environment where orders are fulfilled rapidly, products are shipped efficiently, and workers feel confident they are safe.
Ensure a smooth flow of finished goods and improve supply chain visibility so you can deliver to customers on time. Motorola Solutions’ next-generation solutions help you optimize your vehicles to service the supply chain and ultimately, your customers. Applications that track vehicles and shipments enable more on-time and accurate deliveries, all while improving safety and complying with regulatory requirements. Drivers are safer, costs are lower, and customers are satisfied.
High-performing digital radios and accessories eliminate background noise and automatically adjust volume to match noise levels, whether it is heavy traffic or high decibel equipment. When talking is not feasible, your fleet can communicate when convenient with text messaging. And with hands-free features, you have greater safety in the driver’s seat.
Motorola Solutions’ commercial radios and accessories are designed for the unique demands of the retail environment. Working with retailers around the country, Motorola developed communication solutions that enable you to deliver a flawless experience for your customers. Motorola Solutions’ radios are engineered for optimal comfort, performance and image at an affordable price. They’re small, lightweight and easy to use, with long-lasting batteries and flexible ways to wear. Clear, strong audio overcomes background noise, so every word is heard.
Portability meets personality in Motorola Solutions’ devices, too. Sleek and stylish, they are ideal for professional attire and store image, but so durable they withstand daily abuse. Flexible carry and charging options and diverse accessories, including wireless and discreet earpieces, fit the way staff work and interact with customers.
Motorola Analog Radios
Motorola Solutions’ analog two-way radios deliver the essential capabilities your team needs and the value you demand. They also provide things you might not expect, such as dedicated, licensed communication and a wider coverage area. So whether your people are on the job site or out in the field they can communicate more effectively and work more efficiently. All without breaking your budget.
Motorola Digital Radios
Digital Makes Two-Way Radio Communications Better
Better Call Quality
Audio - digital applies error correction to eliminate noise and static and preserves voice quality over a greater range so users can hear what is being said crisp and clear. Use of the AMBE+2™ vocoder further improves speech transmission quality in noisy environment while achieving spectrum efficiency.
Coverage – digital enables users to make more calls to more places. A digital signal stays strong and clear until it reaches its maximum range. There is no deterioration in the signal-providing greater usable range in areas where two-way communication was not possible in the past.
Better Call Management
Control — A common desire amongst analog radio users is to control who receives a message and avoid broadcasting messages to a wide group of listeners. Digital makes this possible with unique IDs assigned to each radio. A user can selectively call specific individuals or groups by selecting the radio ID(s) to direct a message only to those who need the information.
Digital Radio Benefits
- Range - Intelligible speech over a longer distance.
- Quality - Crisp and clear, even in fringe coverage areas.
- Capacity - Twice the capacity of analog radio in the same channel.
- Talk-Time - Up to 40% longer battery life than analog radio.
- Features - Increased opportunity for innovation.
With long shifts, high turnover, tight margins and tough competitors, keeping your teams connected discreetly, affordably and efficiently is more important than ever. Motorola’s lightweight, comfortable MOTOTRBO radios with clear audio, continuous coverage and long battery life streamline in-store communication. Whether your staff is supervising associates or assisting shoppers, they can improve the experience with real-time information, right when it’s needed.
DMR (MOTOTRBO) Radios
The MOTOTRBO two-way radio portfolio offers you a wide choice of devices, from simple voice-only models to feature-rich voice and data radios. All work together seamlessly to deliver advanced features to enhance your safety, productivity and efficiency.
No matter how large or small your enterprise, MOTOTRBO offers a wide range of systems specifically designed for your business – for the days ahead and the years beyond. You get the best of two-way radio with digital technology and enjoy integrated voice and data communication, increased capacity, enhanced features and exceptional voice quality, across the city and around the globe.
Benefit from solutions designed to fit your needs and strategies to be more productive, more efficient and more effective. Find the application to meet your specific needs and take your communications to the next level.
MOTOTRBO radios are already best in class, but to help you work at your best, you need enhancements targeted to your specific workplace. Motorola developed a line of accessories with unique features designed to optimize the performance of your radio in your work environment, unleashing the full power of the industry’s most advanced digital radio platform. From discreet Bluetooth earpieces to efficient battery solutions, Motorola’s complete portfolio of accessories optimizes the performance of your MOTOTRBO radio. They are designed to help you perform your best, wherever you work, and unleash the power of the industry’s most advanced digital radio platform.
Connect Without Boundaries
Move beyond network, device, and geographic boundaries.
How do you make communicating as easy as if your team was standing next to each other?
Whether you’re in the office, on site, or at a conference hundreds of miles away, with Motorola’s Team Communications solution your team is always just a “push” away.
Your workers can use the devices they already own – whether it’s smartphones, radios, tablets, computers or telephones – or you can equip them with ones that are right for their responsibilities and workplace. They’ll have access to real-time information and the colleagues they need to get the job done right. And you leverage the devices and infrastructure you already have in place.
One platform. One provider. All your communications equipment. Connect all teams instantly, from any network or device, and with added intelligence with Team Communications from Motorola Solutions.
- Internet of Things
Using Unified Workgroup Communications, network, device, and geographic boundaries are overcome – your team members can connect from their preferred device to other team members, anywhere, anytime with business-critical information.
WAVE Work Group Communications
Faster Communications. Increased Operational Efficiency.
When production goes down, every second counts. WAVE’s unified PTT allows line workers to instantly talk with supervisors whether they’re short on raw materials or simply have a question on procedure. The result is quicker communications and a more efficient workforce.
Leverage the resources you already have to communicate with employees on their own devices. WAVE extends your radio’s reach to those who may not carry radios. Now, the IT director at a convention or the supervisor away from the plant can talk on their smart phones with radio users at the plant.
WAVE connects to virtually any device – smart phones, laptops, tablets, and landlines – on any public or private mobile data network, including Wi-Fi. You get seamless and secure connectivity, affordable push-to-talk, and the freedom to keep service plans and devices.
WAVE OnCloud is a Push-to-Talk (PTT) service that connects phones, computers and radios together — all while making the most of your existing resources, systems and investments. Because it lives in the cloud, WAVE OnCloud is inherently cost-effective.
When Retailers Rely On Motorola Solutions, They Transform Customer Service
In retail, the shopper’s experience is everything. It’s how browsing becomes buying, customers become brand advocates and how retailers influence the purchase path. By seamlessly connecting different teams and departments you help your operations run smoothly and provide excellent service to the customer the minute they walk through your door. With Motorola Solutions’ communication solutions you can engage with your shoppers and keep them coming back. Motorola's radios and accessories have been specifically designed to meet the needs of your staff. Lightweight and discreet they ensure crystal-clear and real-time communications and let you deliver exceptional customer service.
Useful Resources and Downloads
Application Briefs/Fact Sheets
Brochures and Spec Sheets
WAVE Work Group Communications
Communication Service Center was founded in 1952 by Floyd Winchester. In 1954, Communication Service Center emerged from a TV/Radio sales & service shop to an authorized Motorola service center. Communication Service Center has grown into the largest Motorola service facility in upstate South Carolina......
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